1. The website www.prasweets.com (the “Website”) is owned and operated by Pra Sweets. These Terms and Conditions of Use (“Terms of Use”) constitute an agreement between the Company and any user or viewer of the Website (referred to as “You,” “Yourself,” or “User”). These Terms of Use outline the conditions under which the Company permits You to access, use, and avail of our Products and Services via the Website, phone numbers provided on the Website, or Facebook (collectively, the “Platform”). If You do not agree with these Terms of Use, the Privacy Policy, or any other policies, You must refrain from accessing the Platform.
  2. We may collect Your personal information, including name, phone number, email address, address, credit card information, and bank details.
  3. To access the Services, You must register on the Platform and create an account (“Account”). You are responsible for maintaining the confidentiality of Your Account information and for all activities conducted through Your Account.
  4. Services are available in the cities or locations listed on our Platform at http://prasweets.com/ (“Places of Service”) and are provided from 10:00 A.M. to 7:00 P.M. only.
  5. The delivery time quoted at the time of order confirmation is an estimated timeframe and may vary.
  6. Services are offered for the items listed on the menu available on the Platform at http://prasweets.com/ (“Items”). The provision of Services depends on Item availability, delivery address, and other critical factors. We will inform You of any changes to Your order during confirmation.
  7. By using the Platform, You represent and warrant that: i. You are legally competent and not barred under applicable laws from entering this agreement. ii. The information provided by You is accurate and truthful. iii. You will not impersonate another person or misrepresent Your identity or affiliation. iv. Services availed are not for resale or unlawful purposes. If You are a minor, Your parents or guardians must place the order on Your behalf, and they shall be liable for any breach of these Terms of Use.
  8. If You are using the Platform on behalf of another person or entity, You confirm that You are authorized to accept these Terms of Use on their behalf. Both You and the represented entity agree to be jointly and severally liable for any violations.
  9. Upon placing an order, We will contact You using the provided phone number or email to confirm order details, price, and estimated delivery time. Once You receive confirmation, cancellation is not permitted. If an Item becomes unavailable post-confirmation, We will inform You, and You will have the option to: i. Cancel the order and receive a full refund (if pre-paid). ii. Cancel the order if opting for Cash on Delivery.
  10. We reserve the right to cancel Your order if: i. We cannot reach You to confirm the order. ii. The delivery address is outside our Places of Service. iii. Necessary information for order processing is missing. iv. Items ordered are unavailable. v. Force majeure events, including but not limited to natural disasters, acts of terrorism, strikes, or government restrictions, prevent fulfillment.
  11. Payment for Items must be made at the time of order placement via credit/debit card, net banking, or upon delivery in cash. Billing information provided to us or our third-party payment processor is subject to their terms and conditions. You are not required to make additional payments to the delivery personnel beyond the total order amount.
  12. If delivery is unsuccessful due to Your error or lack of information, the order will be deemed delivered, and payment will be required.
  13. You may reject an Item and avoid payment if: i. The Item or packaging is damaged or unfit for consumption. ii. The order was not placed by You.
  14. All intellectual property rights in the Platform and its content belong to Us. Unauthorized actions, such as modification or exploitation of these rights, constitute infringement.
  15. You agree not to reverse engineer, copy, distribute, or exploit any content, software, products, or services from the Platform. Usage of the Platform for unlawful purposes is prohibited. If You disagree with these Terms, do not use the Platform.
  16. Activities that interfere with or disrupt Platform access are strictly prohibited.
  17. The Platform, Services, and associated materials are provided on an “as is” basis without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free Services, nor do we warrant the accuracy, reliability, or quality of the Platform or Services.
  18. We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of the Platform, Services, or these Terms of Use.
  19.  In the event of conflict between these Terms of Use and other Platform policies, these Terms will prevail.
  20. These Terms of Use are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of Indian courts.
  21.  We reserve the right to amend these Terms or other Platform policies at any time. Changes will take effect immediately upon posting. Continued use of the Platform indicates Your acceptance of such changes.
  22. By using the Platform, You consent to receive communications via SMS, calls, or emails regarding our Services. You can opt-out by contacting support@prasweets.com.
  23. Promo Code Terms: i. Promo codes are valid only for orders placed on the Pra Sweets Website. ii. Promo codes cannot be applied to prior orders. iii. Promo codes cannot be combined with other promotions. iv. We reserve the right to modify promo code terms at any time.
  24. Accepted payment methods include debit cards, credit cards, UPI, and wallets.
  25. For queries, please contact support@prasweets.com or +91 80562 04630.